Ordering from outside the UK? See the returns page for your country: Australia, New Zealand, Canada, Republic of Ireland, USA, rest of the EU (the Republic of Ireland and EU pages include your 14-day Right of Withdrawal).
At Task Outdoor, we aim to provide fit-for-purpose gear. Unfortunately, nothing is perfect and regardless of brand or price sometimes things do not work out. It is in these instances that we excel and our excellent customer service can help you get the problem solved in a flash.
If the item/s are unused and still in their original packaging we accept all returns up to 100 days from purchase. We do understand, however, that some of our specialist customers are sometimes unable to meet this 100-day limit and handle these matters on a case by case basis. We go to great lengths to ensure all clothing has size information, we recommend that you please refer to these before ordering to save disappointment as sizes can vary from brand to brand and product to product.
Items made or personalised to your order, sealed items that have been opened and are not suitable for return on hygiene grounds, and gift cards cannot be returned under our 100-day policy. This does not affect your statutory rights if an item is faulty.
Return Postage
- Return postage: you pay the postage to send items back to us, unless the item is faulty or we have made a mistake with your order.
- Exchanges under £50: you pay the standard delivery charge for us to send your replacement out (£1.99 for items under £10, £3.89 for items from £10 to £49.99).
- Exchanges £50 and over: we send your replacement out free by standard delivery.
- Upgraded delivery: if you paid extra for a faster delivery on your original order and want the same for your replacement, the upgrade charge applies again.
- Faulty, damaged or incorrect items: we cover the return postage and send the replacement free of charge.
Domestic - United Kingdom
When returning items back to us please keep in mind the value of the items you are returning and how quickly you need them to arrive back to us. We recommend that you use a Tracked service on items above £30 in value and ensure additional compensation for loss applies when needed. We cannot be held responsible for any loss, delay or damage to items being returned to us and cannot speak to the carrier for you as we are not the sender. If in doubt, please ask at the Post Office which format they recommend stating dimensions, weight and value. Please send an email to sales@taskoutdoor.co.uk if you require assistance.
Return Address: Task Outdoor Returns, C/O Big Yellow Storage, 8-9 Rodney Road, Southsea, Portsmouth, PO4 8BF
Important: Please include a note with your full name, address, telephone number/email and a small description of the problem or exchange requirements. No printing of return forms needed.
Refunds
Once your return has been received and inspected, we will process your refund to the original payment method used for the order. Refunds are normally issued within 5 working days of us receiving the items, though it can take a little longer for the funds to appear on your statement depending on your bank or card provider.
Your Statutory Rights
Our 100-day returns policy is offered in addition to, and does not affect, your statutory rights. Under the Consumer Contracts Regulations, for most online orders you have the right to cancel within 14 days of receiving your goods for any reason. Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality, and you are entitled to a remedy if they are faulty. For more information on your rights, visit gov.uk.
Need a hand? See our Shipping Information page or contact us and we will be happy to help.