Tracked Delivery From the UK to New Zealand
We ship every New Zealand order from our base in the UK. At checkout you can choose between two tracked services:
- Royal Mail International Tracked. Once your parcel arrives, NZ Post takes over for the final delivery to your door.
- DPD Air Express, a faster courier service with door-to-door tracking.
DPD Air Express is not available on every item. The options for your basket are shown at checkout.
Delivery Costs
Both services to New Zealand are priced by the weight of your parcel. The exact cost is shown in your cart and at checkout before you pay, so there are no surprises.
Free delivery offers on our site apply to UK orders only.
We can send parcels up to 5kg with Royal Mail and up to 7kg with DPD Air Express. If your basket is heavier than 7kg, checkout will not show a delivery option, so please email sales@taskoutdoor.co.uk and we will help.
Estimated Delivery Times
- Royal Mail International Tracked = 5 to 7 working days
- DPD Air Express = 3 to 5 working days
These are estimates from the carriers and are not guaranteed.
Please allow extra time for rural and remote addresses, during busy periods such as Christmas, and if your parcel is selected for a customs or biosecurity check. Delivery times are counted from the point of dispatch, not the time the order is placed.
Same Day Dispatch: Before 2:30pm Monday to Friday, Before 11:30am Saturday (UK Time)
We aim to dispatch all orders the same day they are placed, Monday to Friday for orders placed before 2:30pm UK time, and Saturday for orders placed before 11:30am UK time. Orders placed after the cut-off, or on a Sunday, are dispatched on the next working day. No orders are dispatched on UK bank holidays, as there are no postal collections.
Tracking Your Parcel
You will receive a tracking number by email as soon as your order is dispatched. Royal Mail parcels can be followed on the Royal Mail website, and once they have arrived, on the NZ Post website too. DPD parcels can be followed on the DPD website from dispatch to delivery.
Prices, GST and Import Charges
Prices are shown in New Zealand dollars. We do not add GST at checkout.
Orders of NZ$1,000 or less: there is no customs duty and no GST to pay at the border. Since 1 April 2026, New Zealand has charged a small per-parcel levy on low-value imports, made up of a Customs levy and a biosecurity levy. Carriers usually pass this on, so you may be asked to pay a small charge when your parcel arrives.
Orders over NZ$1,000: the parcel needs a formal import entry, and you pay the following at the border before it is released:
- Duty, depending on where each item was made. Goods made in the UK are duty-free under the UK-New Zealand free trade agreement. Goods made elsewhere pay New Zealand's normal rate for that item.
- GST at 15% on the value of the goods, plus shipping and any duty.
- Fees: a Customs import entry fee and a biosecurity levy, plus the carrier's handling fee.
Please email us before placing an order of that size, so we can talk it through with you first.
Restricted Items
We do not ship knives, hatchets or other bladed items to New Zealand.
Some other goods are also prohibited or restricted imports. If you are unsure about an item, check the New Zealand Customs prohibitions and restrictions, or ask us before you order.
Returns
Our 100-day returns promise applies to orders to New Zealand. See our New Zealand returns page for how to send items back and your rights under the Consumer Guarantees Act.
Need a hand? Contact us or email sales@taskoutdoor.co.uk and we will be happy to help.