Snugpak Warranty
All Snugpak items are covered by a 12 month warranty against faults in materials and workmanship, valid from the date of purchase. Proof of purchase is required for any claim. Snugpak no longer offers a repair or replacement-parts service.
What the warranty covers
The warranty covers genuine faults in materials and workmanship under normal use for 12 months from the date of purchase. Where a valid claim is made, the product will be repaired or replaced. You must provide valid proof of purchase, and the item may need to be returned for inspection, which can cause a short processing delay.
What the warranty does not cover
Across all Snugpak products, the warranty does not cover general wear and tear over extended use, or commercial use by rental or leasing companies. Further exclusions apply by product type:
Sleeping Bags and Insulated Clothing
- General wear and tear over extended use
- Flaws in the fabric caused by excessive wear or abrasion
- Broken zips caused by forcing, jamming or improper use
- Overstretched seams coming apart
- Buckles subjected to undue force or abrasion
- Draw-cord pulled out with excessive force
- Broken stuff bag due to unnecessary force
- A reduced loft of filling
- Commercial use by rental companies
Rucksacks and Holdalls
- General wear and tear over extended use
- Flaws in the fabric caused by excessive wear
- Water ingress through seams (rucksack seams are not taped; a rucksack liner or cover should be used)
- Broken zips caused by forcing, jamming or improper use
- Overloaded, tensioned or stretched seams coming apart
- Buckles subjected to undue force or abrasion
- UV degradation
- Frame exposed through fabric through being dragged or dropped on rough ground
- Commercial use by rental companies
Tents and Shelters
- Accidental and transit damage
- General wear and tear over extended periods of use
- Flaws in the fabric caused by excessive wear
- Water ingress through the fabric as a result of UV degradation
- Water ingress through seams caused by excessive abrasion of seams or seam-sealant tape
- Broken zips caused by forcing, jamming or improper use
- Over tensioned or stretched seams coming apart
- Buckles subjected to undue force or abrasion
- Broken carry/roller bag if overloaded, used for carrying other items or used as a toy
- Any tent pole breakages
- Collateral damage from a pole breakage
- UV degradation
- Condensation, usually caused by lack of ventilation
- Commercial use by rental companies
How to make a claim
Contact us at sales@taskoutdoor.co.uk and we will handle your warranty claim with Snugpak on your behalf. Proof of purchase is required. Before returning any item, please clean it and remove all personal belongings. Each case is assessed individually and the final decision is made on evaluation of the returned item.