Quick & Easy Returns
At Task Outdoor, we aim to provide fit-for-purpose gear. Unfortunately, nothing is perfect and regardless of brand or price sometimes things do not workout. It is in these instances that we excel and our excellent customer service can help you get the problem solved in a flash.
If the item/s are unused and still in their original packaging we accept all returns up to 60 days from purchase. We do understand, however, that some of our specialist customers are sometimes unable to meet this 60-day limit and handle these matters on a case by case basis. We do not cover your return postage costs unless we have made a mistake or been at fault with delivery of the order or if the item/s are faulty. We go to great lengths to ensure all clothing have size information, we recommend that you please refer to these before ordering to save disappointment as sizes can vary from brand to brand and product to product.
When returning items back to us please keep in mind the value of the items you are returning and how quickly you need them to arrive back to us. We recommend that you use a Tracked service on items above £30 in value and ensure additional compensation for loss applies when needed. We cannot be held responsible for any loss, delay or damage to items being returned to us and cannot speak to the carrier for you as we are not the sender. If in doubt, please ask at the Post Office which format they recommend stating dimensions, weight and value. We only cover postage costs up to the value of the original cost that we paid to get the order to you, unless prior arrangements are agreed. Please send an email to sales@taskoutdoor.co.uk if you require assistance.
Important: Please include a note with your full name, address, telephone number/email and a small description of the problem or exchange requirements. No printing of return forms needed.